Call Routing

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• call routing — UK US noun [U] ► COMMUNICATIONS a feature of a phone system which allows a customer to call one number and be connected to any phone within the system: »The company has added advanced features such as call routing, speech recognition, and… …   Financial and business terms

• Routing in the PSTN — is the process used to route telephone calls across the public switched telephone network. This process is the same whether the call is made between two phones in the same locality, or across two different continents. Contents 1 Relationship… …   Wikipedia

• Call-Processing Language — (CPL) is a language that can be used to describe and control Internet telephony services. It is designed to be implementable on either network servers or user agent servers. It is meant to be simple, extensible, easily edited by graphical clients …   Wikipedia

• Call termination — Call Termination, also known as voice termination, refers to the handing off or routing of telephone calls from one telephone company, also known as a carrier or provider, to another.The terminating point is the called party or end point.The… …   Wikipedia

• Call centre — A very large collections call centre in Lakeland, Florida. A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to… …   Wikipedia

• Routing loop problem — A routing loop is a common problem with various types of networks, particularly computer networks. They are formed when an error occurs in the operation of the routing algorithm, and as a result, in a group of nodes, the path to a particular… …   Wikipedia

• Call tracing — In telecommunication, call tracing is a procedure that permits an entitled user to be informed about the routing of data for an established connection, identifying the entire route from the origin to the destination. There are two types of call… …   Wikipedia

• call laundering — pp. Hiding the identity of a caller or making a phone call untraceable. Example Citations: Telemarketers increasingly are disguising their real identities and phone numbers to provoke people to pick up the phone. Humane Soc. may not be the Humane …   New words

• routing table —    A data matrix containing available routes and such parameters as user class of service and call destination; used by the switching software to select a route for a given call …   IT glossary of terms, acronyms and abbreviations

• call directing code —    (CDC)    A character string used to address a terminal for automatic routing of messages in teletype systems …   IT glossary of terms, acronyms and abbreviations

• Skills based routing — (SBR), or Skills based call routing, is a call assignment strategy used in call centres to assign incoming calls to the most suitable agent, rather than simply choosing the next available agent. It is an enhancement to the Automatic Call… …   Wikipedia